Trading Terms


If you are not entirely satisfied with the Artwork that you receive you may return it within 14 days of receipt for a full refund, provided that it is returned in its original condition and packaging.

Please return the work within 3 days of notifying us of your intention to do so.

Repackage the artwork in its original packaging materials. If you have disposed of these you will be responsible for purchasing similar packaging materials to send the artwork back safely to the artist.

Ensure you keep proof of posting.

Once the work safely reaches Crismaswood Artworks you will be refunded in full, minus shipping costs and international customs fees – if any.

What to do if the Artwork arrives damaged?
Please take photos of the damaged artwork and packaging. Email these photos to
We will contact you to discuss the next step.